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Mandatory Mask Requirement If you're traveling out of JAX, please be aware that the City of Jacksonville’s mandatory mask requirement (Emergency Executive Proclamation 2020-0005) includes the airport terminal, meaning passengers will be required to wear a mask.
Jacksonville Aviation Authority staff continue to work with subject matter experts at the local, state and federal levels to monitor COVID-19. The State of Florida has declared a Public Health Emergency.
It is important to wash your hands with soap regularly to avoid potentially spreading the disease. Hand sanitizing stations have been placed throughout Jacksonville International Airport (JAX) as well as at our general aviation facilities (Cecil Airport, JAXEX at Craig Airport and Herlong Recreational Airport). In addition, janitorial staff at JAX will increase cleaning of high-touch areas throughout the terminal. Parking shuttles will also be sanitized frequently.
Rebooking or Cancelling Your Flight
If you need to rebook or cancel a flight during the COVID-19 pandemic, the appropriate links from the airlines operating at JAX are below. Due to the high call volume each airline is currently receiving, this may be the most effective way to get information.
• Allegiant
• American
• Delta
• Frontier
• jetBlue
• Southwest
• Spirit
• United
Concessions
Food To-Go and Retail concessions are available at the following locations:
• Starbucks (Food Court)
• Firehouse Subs (Food Court)
• CNBC Newsstand (Concourses A and C)
• Insight (Concourse A and Pre-Security)
• PGA Tour Grill (Concourse C)
• Comfort Zone Spa (Concourse A)
• Burger King
• Chilli's
•Shula's
• The Club JAX
• The Local
•Vino Volo
Parking
Travelers should also expect some changes to on-airport parking. These are the latest updates:
• Effective Tuesday, April 1, parking in the Hourly Garage $20/day and Daily Garage will now cost $16/day, with parking in the Daily Surface Lot to $11/day.
• Economy Lots 1 & 2 are NOW OPEN -$6/daily-
• Economy Lot 3 is closed until further notice.
Contact the Parking Office at 904-741-2277
• Shuttle service for the Daily Surface Lot is temporarily suspended.
• The Toll Plaza for the Hourly and Daily Garages as well as the Daily Surface Lot will not have cashiers, but there is a Pay-in-Lane machine that accepts cash. Baggage Claim also has a Pay on Foot Machines that accepts cash and credit cards.
• The Ground Transportation Booth is open.
• Valet parking services at JAX are suspended until further notice. Please call the Parking Office at 904-741-2277 with any questions
For more information visit the CDC (Centers for Disease Control and Prevention) website:
• Centers for Disease Control and Prevention
Other helpful links
• JAXReady
• Florida Department of Health in Duval County
• U.S. Department of State
• Johns Hopkins COVID-19 Dashboard
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