Ambassador Program

The Jacksonville International Airport (JAX) Ambassador Program plays an integral part in fulfilling the mission of the Jacksonville Aviation Authority to become "The Best Airport System in the World."

jax airport

The Ambassador Program was founded to assist travelers in locatingsuch things as arrival and departure gates, telephones, baggage claim, andticketing areas. Ambassadors provide assistance in a friendly, timely, andcourteous manner that promotes a more enjoyable experience for all of ourairport passengers. Ambassadors also provide valuable customer feedbackconcerning areas for improvement of our Jacksonville International Airport(JAX) facilities and services through submission of daily activity logs.


Today over 50 AirportAmbassadors dedicate more than 550 hours of volunteer service each month. Mostof our Ambassadors are retirees who volunteer to give back to the community,engage in regular exercise, and partake in fellowship and fun with ourtravelers. Each semester several university students serve as Ambassadors tofulfill community service requirements for graduation.

Becoming an Ambassador

The qualifications to become an Ambassador are a friendlypersonality, ability to volunteer a minimum of four hours each week for at leastsix months, attendance at a program orientation session, and a willingness tolearn about JAX and the services available to travelers. In appreciation oftheir efforts, Ambassadors receive a meal voucher redeemable at various airportrestaurants for every four hour shift. They also receive complimentary parkingat the terminal. For many of our ambassadors, the greatest reward is thegratitude of the passengers.


If you are interested inbecoming an Airport Ambassador, please contact the Jacksonville AviationAuthority Customer Service Coordinator by phone at (904) 741-2006 or by e-mail(