Current Press Releases

United Airlines Begins Non-Stop Service to Denver Daily flights begin April 2018

November 21, 2017 – United Airlines announced today it will offer daily nonstop service between Jacksonville International Airport (JAX) and Denver International Airport (DEN), beginning April 9, 2018. 

“United Airlines is excited about offering this convenient new route to Northeast Florida,” said Grant Whitney, United’s vice president of Domestic Network Planning. “Our service between Denver and Jacksonville will connect more customers to the Rocky Mountain region and beyond through United’s extensive route network.”

The flight is on a 76-seat E-175 aircraft with a two-class cabin. Here is the daily flight schedule:  
DEN-JAXOne Flight DailyDeparts 9:45 a.m.Arrives 3:19 p.m.
JAX-DENOne Flight DailyDeparts 3:55 p.m.Arrives 6:13 p.m.

“United’s addition of the JAX-DEN route is a win-win for our customers,” Jacksonville Aviation Authority Executive Director/CEO Steve Grossman said. “The community now has more non-stop options to both a popular leisure destination and connections to the west and international markets.”

Passengers can now book this flight at united.com.

Accreditation Team Invites Public Comments About the Jacksonville Aviation Authority Police Department

October 9, 2017

A team of assessors from the Commission for Florida Law Enforcement Accreditation (CFA) will arrive November 7, 2017, to examine all aspects of the Jacksonville Aviation Authority Police Department’s (JAAPD) policies and procedures, management, operations, and support services, Director of Public Safety Mark Stevens announced today.  The JAAPD has to comply with approximately 260 standards in order to receive accredited status.  Many of the standards are critical to life, health and safety issues. 

As part of the on-site assessment, agency members and the general public are invited to offer comments to the assessment team.  A copy of the standards is available through Jacksonville Aviation Authority Public Information Officer at 904-741-2000.

For more information regarding CFA or for persons wishing to offer written comments about the JAAPD’s ability to meet the standards of accreditation, please send comments to:

CFA
P.O. Box 1489
Tallahassee, Florida  32302
or email to info@flaccreditation.org.

The Accreditation Program Manager for JAAPD is Officer Maria Rayburn. She said the assessment team is composed of law enforcement practitioners from similar agencies.  The assessors will review written materials; interview individuals; and visit offices and other places where compliance can be witnessed.  The CFA Assessment Team Leader is Lieutenant Mark Buffington from the Indian River County Sheriff’s Office.  Other team members are Officer Laura Chitty from the Casselberry Police Department and Mr. Rick Gaylord from the Ormond Beach Police Department.

Once the CFA’s assessors complete their review of the agency, they report back to the full Commission. If deemed in compliance with all standards, JAAPD will earn accredited status for three years.
 
While a voluntary process, accreditation is a highly prized recognition of law enforcement professional excellence. 

JAA Board of Directors Elects New Officers

September 25, 2017

The Jacksonville Aviation Authority (JAA) Board of Directors today unanimously elected Giselle Carson as chairwoman for the 2017-2018 fiscal year, which begins Oct. 1.
 
Carson is a shareholder at the Marks Gray law firm in Jacksonville where she is a recognized business immigration and compliance attorney. She was appointed to JAA board by Gov. Rick Scott, and replaces Patrick Kilbane, who will continue to serve as a board member.
 
The other newly elected officers include Jay Demetree as vice chairman, Russell Thomas as secretary and Teresa H. Davlantes as treasurer.

JAA's Board of Directors is comprised of seven members. Three members are appointed by Jacksonville's mayor while the other four are appointed by the governor of Florida. Each board member can serve up to two consecutive four-year terms.

For more information about JAA, visit www.flyjacksonville.com. 

Iris Booth Allows Travelers to Snap Professional Headshots on-the-go

August 18, 2017

New Company Makes Florida debut at JacksonvilleInternational Airport (JAX)

Iris Booth, a Canadian-based photo booth allowing travelers to take, edit and download professional headshots, has opened its first Florida location at JAX.

“The product is essentially a photography studio shrunk down to 20 square feet,” said Sue Siri, CEO/Founder of Iris Booth. “While the photos look like they were shot and edited by a professional photographer, the process is as simple as taking a selfie.”

Iris Booth delivers the control and comfort you won’t find with a traditional photo shoot. Its key feature is a large touch-screen monitor with step-by-step instructions guiding users through the photography process. After a photo is taken, users can retouch the image and within 3-5 minutes share the finished product via text, email and on social media.

Located post-security next to Vino Volo, the Iris Booth offers business and leisure travelers a quick and cost effective way to take a high quality professional headshot. The cost for a single headshot is $20, or six for $25.

“We’re excited JAX is the first Florida location for Iris Booth,” Steve Grossman Jacksonville Aviation Authority CEO said. “Whether you’re in need of a professional headshot, or a new profile picture for Facebook, it is a quick, inexpensive option for all travelers.” 

To learn more about the Iris Booth, watch the video tutorial: https://vimeo.com/222504260

Jacksonville International Airport Opens Aviation History Museum

June 13, 2017

The Jacksonville International Airport (JAX) opened the first phase of its new exhibit, “Jacksonville Takes Flight: North Florida Aviation History from 1878 to 1941.”

Featuring the area’s aviation milestones and memorabilia from an era when Florida was sparsely populated and Jacksonville was the state’s “big city”, the new space also allows travelers to view aircraft movement on the ramp.

Phase I of the exhibit begins on January 28, 1878, when a hot air balloon containing one man was sighted floating a “mile high” over the city at 5:00 p.m., and ends on the eve of World War II, when the military created bases bigger than most Florida cities. 

Phase II of the gallery exhibit will begin at the end of World War II, and conclude with the most recent accomplishments. This phase should be completed in 2018, when JAX celebrates its 50th anniversary at its current location.

In addition to a wall mural featuring highlights and photos of significant events in Jacksonville’s aviation history, seven cases display a variety of aviation artifacts. Travelers can also access interactive display monitors that reveal more interesting information about our area’s long term relationship with aviation.

Visitors are welcome to enjoy the pre-security museum located next to the center courtyard food court. It is open daily from 5:00 a.m. to midnight.

Link to photos: http://ow.ly/nlEp30cytfN

New Parking Rates at JAX-New Rates Include 30 free Minutes in Hourly Garage

May 23, 2017

The Jacksonville Aviation Authority (JAA) announced a parking rate adjustment at Jacksonville International Airport (JAX) for the first time since 2011. 

The rate adjustments become effective on June 1, 2017, and include free parking for the first 30 minutes in the Hourly Garage.

Daily rates in the Economy Lots remain the same at $5. 

Incremental parking for the first day in the Hourly and Daily Garages and the Daily Surface Lot changes from $1.50/20 minutes, to $2.00/30 minutes. 

Subsequent days are charged at flat rates at each facility.

In the Hourly Garage, the daily rate is $20.00/day, up from $18/day. 

Daily rates for the Daily Garage rose $1.00 to $15.00/day. 

The Daily Surface Lot is $9.00/day, a $1.00 increase.

The daily valet parking rate increased to a flat $24.

For more information on the new rates or parking programs, please contact the parking office at (904)741-2277.

Temporary TSA Precheck Enrollment Available at Jacksonville International Airport

May 10, 2017

Jacksonville International Airport (JAX) will open a temporary office for travelers wishing to sign up for the Transportation Security Administration (TSA) Precheck program. Just in time for the busy summer travel season, passengers can enroll in TSA Precheck at the airport terminal from May 15 – May 26.

TSA Precheck allows individuals to travel securely and efficiently without having to remove items such as shoes, belts and light jackets or liquids and laptops from their luggage.

Passengers can begin the application process online now, then make an appointment to complete enrollment in TSA Precheck at a pre-security office located near the information booth in the terminal.

Appointments can be made for the following dates and times:
May 15 – 17: 10:00 a.m. – 3:00 p.m. and 4:00 p.m. – 7:00 p.m.
May 18 – 19: 7:00 a.m. – 11:00 a.m. and 12:00 p.m. – 4:00 p.m.
May 22 – 26: 8:00 a.m. – 12:00 p.m. and 1:00 p.m. – 5:00 p.m.

Only after obtaining a “Known Traveler Number” (KTN) will passengers be able to use the TSA Precheck lane. Receiving the KTN could take several days.

“TSA Precheck is a great way for passengers to ease the transition through security checkpoint when they travel to and from JAX.” said Jacksonville Aviation Authority (JAA) CEO Steve Grossman. “We are delighted to provide this convenient option to travelers coming through our airport.”

For additional information or to enroll in TSA Precheck, please visit www.tsa.gov.

Jacksonville Aviation Authority and Lyft Sign Transportation Services Agreement

April 20, 2017

The Jacksonville Aviation Authority signed an agreement with Lyft Inc. to become the first transportation networking company to legally pick up fares at Jacksonville International Airport (JAX).

The agreement begins May 1, 2017 and runs through April 30, 2018.

“Our customers, the traveling public, are requesting access to ridesharing companies like Lyft at the airport,” said JAA CEO Steve Grossman. “And even though the city of Jacksonville and the state of Florida have been exploring legislation to regulate transportation networking companies, we thought it best to proceed with an agreement that establishes rules and regulations and provides revenue to the airport.”

"We're thrilled with this agreement that will bring Lyft's safe, reliable, and affordable transportation options to the millions of passengers who travel through Jacksonville International Airport each year. We're excited to be the first transportation network company to operate at JAX and would like to thank Steve Grossman and his staff for their collaborative work in creating this partnership," said Kirk Safford, Lyft's Senior Manager of Airports and Venues.

The agreement with Lyft requires that all Lyft drivers must have a valid Florida driver’s license and valid personal automobile insurance meeting the minimum requirements for the State of Florida. They must have completed a DMV record check and criminal history check. And their vehicle must pass a 19-point inspection.

Lyft will use a Geo-Fence technology to ensure accurate reporting of passenger drop offs and pickups. As a Lyft vehicle enters the airport property, the driver’s phone pings the airport, which then records the activity.

“This is an important transportation feature for our customers, and equally important protection for the airport and the authority,” said JAA Chairman Patrick Kilbane.    

About Lyft:
Lyft was founded in June 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation. Lyft is the fastest growing rideshare company in the U.S and is available in more than 300 cities. Lyft is preferred by drivers and passengers for its safe and friendly experience, and its commitment to effecting positive change for the future of our cities.

Jacksonville International Airport (JAX) Ranks #1 in Customer Service Among North American Airports

March 6, 2017

The Airports Council International (ACI), the trade association of the world’s airports, announced the winners of the 2016 Airport Service Quality (ASQ) Awards and JAX Airport ranked first among North American Airports for Customer Service.  

JAX also ranked third worldwide for ASQ’s “Best Airport by Size” in the five to 15 million annual passengers category. This marks the first time JAX received this distinction. 

“These awards validate our team approach to customer service where the entire airport community has a stake in our travelers’ experience,” Jacksonville Aviation Authority CEO Steve Grossman said. “It also confirms the value of listening to our travelers and adapting to their needs.”

The ASQ program is unique as the airport industry’s only global benchmarking program measuring overall satisfaction of passengers at the airport. Implemented at over 320 airports worldwide, the ASQ is a statistically-valid survey of passengers at the airport. The in-depth survey covers 30 areas of the customer service experience including check-in; security; wayfinding; food & beverage; and more. The resulting database allows for a comprehensive analysis of the customer service experience at each participating airport.

2016 ASQ results place ASQ Awards winners among the world’s best airports for the quality of their customer service experience.

JAX tied with Indianapolis and Toronto Billy Bishop Airports for first place among North American Airports. JAX also tied with Amman, Chiang Mai, Cochin, and Indianapolis Airports for third place in the best airport by size category.

Economy Lot 2 Closing for Upgrades-Project will enhance JAX parking facilities

January 30, 2017

Economy Lot 2 (E-2) is now closed in preparation for installation of a new parking system. The closure is expected to last several months.

Once all vehicles exit the lot, crews will clean up storm and other debris before the project begins in March.

Signage placed along Pecan Park Road will direct customers to park in Economy Lot 1 (E-1), which has ample parking spaces available. Free shuttle service between E-1 and the terminal will continue to operate as normal.

E-2 is the first of JAX’s five public parking facilities to receive the system overhaul. Improvements include replacement of all gates and equipment, ability to integrate with SunPass and easy payment using either a pay-on-foot station in the terminal or upon exit. In addition, a new License Plate Recognition (LPR) System will confirm actual parking time in the event of a lost ticket.

Anyone with questions or concerns may call the parking office at 904.741.2277.

Jacksonville International Airport App Now Available to Download

January 23, 2017

Navigating through Jacksonville International Airport (JAX) has never been easier with the official release of the “JAX Airport” app, now available for both Android and iOS devices.  

The new app has a multitude of features to assist travelers through every aspect of their airport experience. These include flight information, a comprehensive list of shops and restaurants at JAX and an interactive map of the ticketing, baggage claim and gate areas. 

Over the last several years, there has been an upward trend in the number of users accessing the JAX website, www.flyjax.com, from mobile devices. The app was developed to meet the needs of passengers desiring information on-the-go. 

“We strive to enhance the airport experience for our passengers,” Jacksonville Aviation Authority CEO Steve Grossman said. “With so many people using mobile devices, an airport-specific app seemed to fill a need.”  

This free app gives passengers unprecedented access to the airport’s many in-terminal amenities, the latest airport news as well as job listings.