March 8, 2018
PERRI ORMONT BLUMBERG
The Airport Service Quiality Awards from Airports Council International gave several Southern airports top honors.
If you've ever been to Jacksonville International Airport, you know it's a gem. From grabbing a souvenir at Amelia Island Marketplace to the JAX Airport Arts Commission, it's a true standout in air travel.
Now, it's getting formal recognition thanks to an Airport Service Quality Award from Airports Council International (ACI). This year, JAX tied for first in North America with Indianapolis International Airport. To determine the winners, ACI surveyed 600,000 people at 343 airports in 2017 on 34 key performance indicators like baggage claim, services, and customer experience.
"Objective measurement and benchmarking are critical in driving performance in any business especially in such a competitive and dynamic one as an airport,” said Angela Gittens, Director General, ACI World in a company statement. “These winning airports have dedicated themselves to delivering a stellar customer experience."
Other Southern airports received an award, with El Paso International Airport tying for second place, and Austin-Bergstrom International Airport, Dallas Love Field, San Antonio International Airport, and Tampa International Airport tying, among others, for third.
Congratulations to all the winners around the world. Hope to see ya soon, Jacksonville.