With aspects of airport operations modified in response to the COVID-19 pandemic, the Jacksonville Aviation Authority (JAA) wants to make sure all Northeast Florida residents traveling through Jacksonville International Airport (JAX) during the holiday season know what to expect when they arrive at the airport.
“Since the onset of the pandemic, we have been laser-focused on implementing the aviation industry’s best practices in response to COVID-19, and we are confident that we will still provide a safe and enjoyable journey through JAX this holiday season,” said Mark VanLoh, CEO of JAA.
Travelers should anticipate the following changes when traveling through JAX over the holidays.
Parking: Economy Lot #1 will open only on Wednesday, Nov. 25 from 6:00 A.M.-6:00 P.M for Thanksgiving travel. All vehicles parked in Economy Lot #1 must exit by November 30. In April, JAA dramatically reduced on-airport parking rates in the daily and hourly garages and the daily surface lot.
| Parking Location | Daily Rate |
| Hourly Garage | $10.00 |
| Daily Garage | $10.00 |
| Daily Surface Lot | $7.00 |
| Economy Lot #1 | $6.00 |
Concessions: Several restaurants in the terminal are open to accommodate the influx of travelers but with limited menus and modified hours.
COVID-19 safety: JAA provides all information related to the airport’s COVID-19 response at JaxAirportCares.com. While many procedures were in effect at the start of the COVID-19 crisis, these enhanced protective measures are currently in place for the well-being of travelers:
- Facial Coverings: Travelers are required to wear a facial covering when in the terminal, per the City of Jacksonville’s mask mandate. Masks will be provided to any traveler that may not have one available.
- Frequent cleaning of high-touch areas throughout the terminal: Janitorial staff adhere to CDC guidelines for cleaning, utilize CDC recommended cleaning solutions, and conduct frequent disinfection of high-touch areas.
- Stand-alone and wall-mounted hand sanitizers: Stand-alone and wall-mounted hand sanitizers have been installed in strategic locations throughout the terminal.
- Plexiglas barriers at ticketing, information desk, and gates: Plexiglas screening barriers (or sneeze guards) are installed at ticket counters, gates and other locations where employees have direct contact with the public.
- Reduced seating at restaurants and food courts: Seating at open restaurants and the food court areas have been reduced to limit crowding and promote social distancing.