Ground Transportation
At Jacksonville International Airport (JAX), all ground transportation services -- including rental car agencies, taxi and limousine services - are located on the lower level of the terminal building adjacent to baggage claim.
On-Airport Car Rental
Rental Car Return
To return an on-airport rental car, drive directly into the ground floor of the parking garage, which is adjacent to the terminal building.
Taxi/Limousine/Shuttle Service
For Ground Transportation assistance upon arrival at JAX, please go directly to our Taxi, Limousine and Shared-Ride Booths located on the Lower Level outside Baggage Claim. No reservations are required for arriving passengers.
zTrip
(904) 222-2222
Safety Advisory: Ignore offers of ground transportation from solicitors inside the terminal building. While these solicitors may look official, they are not authorized to solicit passengers.
Pre-Arranged Transportation Services
Passengers may elect to use ground transportation providers who are authorized to operate at the Airport on a pre-arranged basis only.
All authorized Pre-Arranged Transportation Providers must pick up passengers in our Ground Transportation Area.
Passenger Pick-up in the Hourly Garage or on the public curb is prohibited.
For a list of the Off-Airport Ground Transportation Providers currently authorized to operate at the Airport on a pre-arranged basis,
click here.
Hotel Shuttle Service
Check with your hotel to see if shuttle service is provided to/from the terminal.
Transportation Network Companies (TNC) or App-Based Rides Service
Lyft, Inc. and Rasier-DC, LLC (Uber) are authorized to provide pick-up services at JAX. Passengers can make a request once they are located on the terminal curbside. Authorized Transportation Network Companies may drop-off passengers on the Upper Departure Curb only. The airport fee applies to pick-ups only. Signs that state "App-Based Rides Service" are positioned on the Lower Arrival Curb outside Baggage Claim Door 3 and to the right. Always confirm that you are getting in the correct vehicle with the designated driver shown on the app.
