Jacksonville International Airport (JAX) Ranks #1 in Customer Service Among North American Airports

The Airports Council International (ACI), the trade association of the world’s airports, announced the winners of the 2016 Airport Service Quality (ASQ) Awards and JAX Airport ranked first among North American Airports for Customer Service. JAX also ranked third worldwide for ASQ’s “Best Airport by Size” in the five to 15 million annual passengers category. […]

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JAX Employees win ROSE Awards for Going Beyond, Daily!

Nine years ago, the North Florida Hotel & Lodging Association (NFHLA) board members had the idea to host an award show to highlight the many incredible men and women who work on the front lines in a variety of customer service careers. The ROSE Awards (Recognition of Service Excellence) is the premier, annual event of the […]

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Air Force One

Air Force One is arguably the most recognizable aircraft in the world. Emblazoned with the Presidential seal and American flag; Air Force One projects freedom and liberty across the globe as it transports the President of the United States. “Air Force One” is actually an air traffic call sign given to any United States Air […]

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“Worth the trip” for The DONNA Marathon

By Donna Deegan Heading out of Jacksonville on a flight for vacation recently, I walked through the big glass doors that lead to security and my face broke into a big grin. There it was. A large floor cling pronouncing the arrival of DONNA Marathon weekend. I was running late (a common occurrence, just ask […]

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Economy Lot 2 Closing for Upgrade Project to Enhance JAX Parking Facilities

Economy Lot 2 (E-2) is closing January 30, in preparation for installation of a new parking system. The closure is expected to last several months. Once all vehicles exit the lot, crews will clean up storm and other debris before the project begins in March. Signage placed along Pecan Park Road will direct customers to […]

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Jacksonville International Airport App Now Available to Download

Navigating through Jacksonville International Airport (JAX) has never been easier with the official release of the “JAX Airport” app, now available for both Android and iOS devices. The new app has a multitude of features to assist travelers through every aspect of their airport experience. These include flight information, a comprehensive list of shops and […]

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Blast from the Past: The Roaring 20’s Land at JaxEx

By Justin Fletcher Jacksonville’s local Experimental Aircraft Association (EAA) Chapter 193 recently hosted a vintage 1929 Ford Tri-Motor (NC8407) at Jacksonville Executive at Craig Airport (JAXEX). The Ford Tri-Motor, often known as the “Tin Goose” became very popular with airline operators and passengers due to its three powerful radial engines and rugged aluminum construction. Henry […]

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2016: Jacksonville International Airport’s Year in Review

  2016 was an exciting year at JAX. Enplanements were up, new nonstop flights took off while others were announced to start in 2017.  New in-terminal amenities opened to improve the passenger experience and travelers were treated to new shopping and dining vendors. In anticipation of 2017, here’s a quick look back at some of […]

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JAX helping to make dreams come true

  At Jacksonville International Airport (JAX) this season, you will see a number of beautifully decorated Christmas trees, sponsored by local businesses, in support of Dreams Come True of Jacksonville. Dreams Come True is a locally based non-profit organization dedicated to helping children with life-threatening illnesses fulfill their dreams through travel. Whether it be a […]

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The Great American Bagel Opens at Jacksonville International Airport

Travelers now have a new dining option when flying out of Jacksonville International Airport (JAX) – The Great American Bagel, has officially opened in time for the holiday travel season by Host-Lee JAX FB, LLC, a joint venture partnership between HMSHost and Lee Wesley Group. The Great American Bagel is an award-winning bagel bakery and […]

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