Viewing post categorized under: Customer Service
JAA Police Officers Awarded Life Saving Medal

Earlier this year, three Jacksonville Aviation Authority Police Department Officers received the Jacksonville Fire/Rescue Department Award of Merit with Life Saving Medal for their heroic efforts to revive an airport passenger in 2018. Director Mark Stevens, Sergeant James Pledger and Officer Rod Nelson were alerted to a male passenger who had collapsed, unconscious, on the […]

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JAX Conducts Emergency Response Drill

Preparedness. It’s anticipating what can go wrong, and developing a plan to minimize the impact and get back to normal as quickly as possible when things do go wrong. The Jacksonville International Airport (JAX) recently held an emergency response drill to practice for just such an event. After months of planning and coordination with agencies […]

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Iris Booth Opens at JAX Allowing Travelers to Snap a Professional Headshot on-the-go

Iris Booth, a Canadian-based photo booth allowing travelers to take, edit and download professional headshots, has opened its first Florida location at Jacksonville International Airport (JAX). We had the opportunity to sit down with the creator of Iris Booth, Sue Siri, to find out what inspired her to create such a new and exciting concept. […]

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Firehouse Subs Opens at JAX; Restaurant’s First Airport Location

Firehouse Subs is now officially open for business at Jacksonville International Airport (JAX). Located in the post-security food court, this opening by restaurateurs HMSHost and Denard Enterprises Inc. is Firehouse Subs’ first location in an airport. In another first, travelers who find themselves at JAX before lunchtime will also be able to try Firehouse Subs’ […]

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New In-Terminal Museum Celebrates Jacksonville’s Rich Aviation History

by Emily Lisska, Jacksonville Historic Society First Phase Now Open to the Public at the Jacksonville International Airport The Jacksonville International Airport has officially opened the first phase of its new exhibit, “Jacksonville Takes Flight: North Florida Aviation History from 1878 to 1941.” Featuring the area’s aviation milestones and memorabilia from an era when Florida […]

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Jacksonville Aviation Authority and Lyft Sign Transportation Services Agreement

  The Jacksonville Aviation Authority (JAA) has signed an agreement with Lyft Inc to become the first transportation networking company to legally pick up fares at Jacksonville International Airport (JAX). The agreement begins May 1, 2017 and runs through April 30, 2018. “Our customers, the traveling public, are requesting access to ridesharing companies like Lyft at […]

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Jacksonville International Airport (JAX) Ranks #1 in Customer Service Among North American Airports

The Airports Council International (ACI), the trade association of the world’s airports, announced the winners of the 2016 Airport Service Quality (ASQ) Awards and JAX Airport ranked first among North American Airports for Customer Service. JAX also ranked third worldwide for ASQ’s “Best Airport by Size” in the five to 15 million annual passengers category. […]

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JAX Employees win ROSE Awards for Going Beyond, Daily!

Nine years ago, the North Florida Hotel & Lodging Association (NFHLA) board members had the idea to host an award show to highlight the many incredible men and women who work on the front lines in a variety of customer service careers. The ROSE Awards (Recognition of Service Excellence) is the premier, annual event of the […]

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Jacksonville International Airport App Now Available to Download

Navigating through Jacksonville International Airport (JAX) has never been easier with the official release of the “JAX Airport” app, now available for both Android and iOS devices. The new app has a multitude of features to assist travelers through every aspect of their airport experience. These include flight information, a comprehensive list of shops and […]

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2016: Jacksonville International Airport’s Year in Review

  2016 was an exciting year at JAX. Enplanements were up, new nonstop flights took off while others were announced to start in 2017.  New in-terminal amenities opened to improve the passenger experience and travelers were treated to new shopping and dining vendors. In anticipation of 2017, here’s a quick look back at some of […]

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