Viewing post categorized under: Customer Service
Limited time offer: Enroll for TSA Precheck at JAX!

  Been thinking about signing up for TSA Precheck, but just been too busy traveling? Well, for a two week period,  you can schedule an appointment at a temporary office in Jacksonville International Airport*: October 24-28 – 7:00 a.m. to 4:00 p.m. October 31 – November 2 – 10:00 a.m. to 7:00 p.m. November 3-4 – 8:00 […]

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Jacksonville International Airport Recognized as Among Top Airports in the World for Excellent Customer Service

The Jacksonville Aviation Authority is pleased to announce that Jacksonville International Airport (JAX) has been inducted into the Airports Council International (ACI) Director General’s Roll of Excellence for consistently delivering excellence in customer service. The award recognizes airports worldwide that received high marks from passengers who participated in ACI’s Airport Service Quality (ASQ) Surveys. The […]

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Taking a Moment to Appreciate our Airport Ambassadors for “Going Beyond, Daily” During National Volunteer Week

Imagine a world without volunteers. Those who give of their time and talents to lend a hand to their communities. What a barren, lonely, confusing, sad landscape it would be. The same can be said about JAX without our airport ambassadors. They offer harried customers calm assistance with directions, finding lost items, helping with a wide […]

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Making Air Travel Possible – Again

Air travel can be an incredibly stressful experience. For those with a disability – it can feel like an insurmountable task. For the past several years, Jacksonville International Airport (JAX) has proudly partnered with Brooks Rehabilitation Hospital to help ease the anxiety of those who are traveling with life-altering disabilities. Imagine a life-changing event or accident that […]

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Training Four-Legged Travelers

We can all appreciate how much guide dogs help their people pals. These specially trained canines enable the visually impaired to go places and do things with greater ease. It’s not hard to imagine that training such valuable companions takes a lot of time, patience and doggy treats! One critical part of guide dog training […]

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Making “Dreams Come True” This Holiday Season at JAX

The Jacksonville International Airport Management Council (JIAMC) is currently hosting their annual Christmas Tree Decorating Contest for the Dreams Come True foundation in the terminal.  The JIAMC has raised close to $60,000 for Dreams Come True since partnering with the organization in 2003.  More than 15 children have seen their dreams come true thanks to […]

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Flying Home for Thanksgiving? Here are Some Travel Tips to Know Before You Go.

Thanksgiving can be a stressful time to fly. Long lines, delayed flights and incliment weather will certainly raise anxiety when traveling. While we can’t guarantee a smooth travel experience, we certainly would like to help. Below are some tips for your flight: Packing Before packing your bag, we recommend unpacking it first. While this might […]

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Coloring a Child’s Airport Experience

We’re no fools. We know that flying with children can be stressful even when everything goes according to plan. Tack on flight delays, cancellations, inclimate weather, tight connections and meltdowns into the experience, and it can be truly awful. At Jacksonville International Airport (JAX), we wanted to play a small part in helping parents get […]

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