Viewing post categorized under: Customer Service
2016: Jacksonville International Airport’s Year in Review

  2016 was an exciting year at JAX. Enplanements were up, new nonstop flights took off while others were announced to start in 2017.  New in-terminal amenities opened to improve the passenger experience and travelers were treated to new shopping and dining vendors. In anticipation of 2017, here’s a quick look back at some of […]

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The Great American Bagel Opens at Jacksonville International Airport

Travelers now have a new dining option when flying out of Jacksonville International Airport (JAX) – The Great American Bagel, has officially opened in time for the holiday travel season by Host-Lee JAX FB, LLC, a joint venture partnership between HMSHost and Lee Wesley Group. The Great American Bagel is an award-winning bagel bakery and […]

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Tips for Navigating Your Holiday Travel

Tis the season for family gatherings, traditional meals, and making memories. It’s also the season for scheduling flights, packing, mingling with thousands of others trying to get somewhere else and making sure you arrive at your destination still full of holiday spirit. While we can’t make that 3 hour flight go faster, or your cousin’s […]

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New Pet Relief Area Opens at JAX

If you have ever traveled with a pet or service animal, you know that it can be stressful. Logistics can be tricky, including finding a place for your furry friend to “go” once you’ve passed through the security checkpoint. The staff at Jacksonville International Airport (JAX) has made it a bit easier to handle by […]

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Homeward Bound: How “Joey the Cat” was Reunited with His Family After a Month-Long Airport Adventure

Imagine taking a cross-country flight with your furry friend. Once you’ve completed the journey, you can’t wait to get home. You walk to your car, begin loading luggage and your pet into it. Disoriented from medication and the long trip, the animal gets spooked and escapes in the airport’s parking garage. You search for hours, […]

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Limited time offer: Enroll for TSA Precheck at JAX!

  Been thinking about signing up for TSA Precheck, but just been too busy traveling? Well, for a two week period,  you can schedule an appointment at a temporary office in Jacksonville International Airport*: October 24-28 – 7:00 a.m. to 4:00 p.m. October 31 – November 2 – 10:00 a.m. to 7:00 p.m. November 3-4 – 8:00 […]

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Jacksonville International Airport Recognized as Among Top Airports in the World for Excellent Customer Service

The Jacksonville Aviation Authority is pleased to announce that Jacksonville International Airport (JAX) has been inducted into the Airports Council International (ACI) Director General’s Roll of Excellence for consistently delivering excellence in customer service. The award recognizes airports worldwide that received high marks from passengers who participated in ACI’s Airport Service Quality (ASQ) Surveys. The […]

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Taking a Moment to Appreciate our Airport Ambassadors for “Going Beyond, Daily” During National Volunteer Week

Imagine a world without volunteers. Those who give of their time and talents to lend a hand to their communities. What a barren, lonely, confusing, sad landscape it would be. The same can be said about JAX without our airport ambassadors. They offer harried customers calm assistance with directions, finding lost items, helping with a wide […]

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Making Air Travel Possible – Again

Air travel can be an incredibly stressful experience. For those with a disability – it can feel like an insurmountable task. For the past several years, Jacksonville International Airport (JAX) has proudly partnered with Brooks Rehabilitation Hospital to help ease the anxiety of those who are traveling with life-altering disabilities. Imagine a life-changing event or accident that […]

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Training Four-Legged Travelers

We can all appreciate how much guide dogs help their people pals. These specially trained canines enable the visually impaired to go places and do things with greater ease. It’s not hard to imagine that training such valuable companions takes a lot of time, patience and doggy treats! One critical part of guide dog training […]

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