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New In-Terminal Museum Celebrates Jacksonville’s Rich Aviation History

by Emily Lisska, Jacksonville Historic Society First Phase Now Open to the Public at the Jacksonville International Airport The Jacksonville International Airport has officially opened the first phase of its new exhibit, “Jacksonville Takes Flight: North Florida Aviation History from 1878 to 1941.” Featuring the area’s aviation milestones and memorabilia from an era when Florida […]

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Jacksonville Aviation Authority and Lyft Sign Transportation Services Agreement

  The Jacksonville Aviation Authority (JAA) has signed an agreement with Lyft Inc to become the first transportation networking company to legally pick up fares at Jacksonville International Airport (JAX). The agreement begins May 1, 2017 and runs through April 30, 2018. “Our customers, the traveling public, are requesting access to ridesharing companies like Lyft at […]

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Jacksonville International Airport (JAX) Ranks #1 in Customer Service Among North American Airports

The Airports Council International (ACI), the trade association of the world’s airports, announced the winners of the 2016 Airport Service Quality (ASQ) Awards and JAX Airport ranked first among North American Airports for Customer Service. JAX also ranked third worldwide for ASQ’s “Best Airport by Size” in the five to 15 million annual passengers category. […]

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JAX Employees win ROSE Awards for Going Beyond, Daily!

Nine years ago, the North Florida Hotel & Lodging Association (NFHLA) board members had the idea to host an award show to highlight the many incredible men and women who work on the front lines in a variety of customer service careers. The ROSE Awards (Recognition of Service Excellence) is the premier, annual event of the […]

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Jacksonville International Airport App Now Available to Download

Navigating through Jacksonville International Airport (JAX) has never been easier with the official release of the “JAX Airport” app, now available for both Android and iOS devices. The new app has a multitude of features to assist travelers through every aspect of their airport experience. These include flight information, a comprehensive list of shops and […]

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2016: Jacksonville International Airport’s Year in Review

  2016 was an exciting year at JAX. Enplanements were up, new nonstop flights took off while others were announced to start in 2017.  New in-terminal amenities opened to improve the passenger experience and travelers were treated to new shopping and dining vendors. In anticipation of 2017, here’s a quick look back at some of […]

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The Great American Bagel Opens at Jacksonville International Airport

Travelers now have a new dining option when flying out of Jacksonville International Airport (JAX) – The Great American Bagel, has officially opened in time for the holiday travel season by Host-Lee JAX FB, LLC, a joint venture partnership between HMSHost and Lee Wesley Group. The Great American Bagel is an award-winning bagel bakery and […]

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Tips for Navigating Your Holiday Travel

Tis the season for family gatherings, traditional meals, and making memories. It’s also the season for scheduling flights, packing, mingling with thousands of others trying to get somewhere else and making sure you arrive at your destination still full of holiday spirit. While we can’t make that 3 hour flight go faster, or your cousin’s […]

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New Pet Relief Area Opens at JAX

If you have ever traveled with a pet or service animal, you know that it can be stressful. Logistics can be tricky, including finding a place for your furry friend to “go” once you’ve passed through the security checkpoint. The staff at Jacksonville International Airport (JAX) has made it a bit easier to handle by […]

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Homeward Bound: How “Joey the Cat” was Reunited with His Family After a Month-Long Airport Adventure

Imagine taking a cross-country flight with your furry friend. Once you’ve completed the journey, you can’t wait to get home. You walk to your car, begin loading luggage and your pet into it. Disoriented from medication and the long trip, the animal gets spooked and escapes in the airport’s parking garage. You search for hours, […]

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