Here are some useful phone numbers and other contact information:
Action Line (Customer Service)
Call (904) 741-4902, and you'll be connected to a phone line staffed by an attendant eight hours a day. That attendant is available to answer questions, provide assistant with airport-related problems or accept your feedback. If the attendant is off duty or on another line, you can leave a voice mail.
Transportation Security Administration
Telephone: 1-877-TSA-7990 (1-877-872-7990)
Email: HelpDesk@tsa-hraccess.com
Fax: 1-877-TSA-7993 (1-877-872-7993)
TTY: 1-877-TSA-7992 (1-877-872-7992)
Website: https://HRAccess.tsa.dhs.gov
Airline Reservation
Airlines Phone Number Concourse
Airtran Airlines 1.800.247.8726 A
American Airlines 1.800.433.7300 C
Continental Airlines 1.800.523.FARE A
Delta Air Lines 1.800.221.1212 A
JetBlue 1.800.538.2583 A
Northwest Airlines 1.800.225.2525 A
Southwest Airlines 1.800.I.FLY.SWA C
United 1.800.241.6522 A
USAirways 1.800.428.4322 C
Lost & Found
If you lost an item on the aircraft or in the gate seating area, please contact the airline’s Lost & Found Department:
AirTran 800-965-2107 Ext. 1765
American 904-741-2487
Continental 800-335-BAGS
Delta 904-741-2649
Jetblue 904-741-6689
Southwest 904-741-2381
United 800-221-6903
USAirways 800-371-4771
Parking Questions Please Call 904-741-2277
On-Airport Car Rental
Company Name Phone Number
Alamo/National Car Rental (904) 741-4580
Avis Rent-A-Car (904) 741-2327
Budget Rent-A-Car (904) 741-9910 or
(800) 527-0700
Dollar Rent-A-Car (800) 800-4000
Enterprise Rent-A-Car (904) 741-6390
Hertz Rent-A-Car (904) 741-2151
Thrifty Rent-A-Car (800) 847-4389
Email
Like to communicate by Email? Email us(jiaactionline@jaa.aero). Open for your input 24 hours a day.
Letters
If you'd prefer to mail your written comments, send them to:
Jacksonville Aviation Authority
ATTN: Customer Service Department
P.O. Box 18018
Jacksonville, FL 32229.
Live Chat
Go to our home page www.flyjacksonville.com and click on the quick link at the bottom (orange) to chat online with a live operator.
