Amenities & Services

Airport Amenities and Services

While the terminal is open 24 hours per day, the Transportation Security Administration (TSA) security screening area typically opens one hour before the first departure.

Jacksonville International Airport (JAX) has a variety of amenities and services located both pre and post security. Live entertainment and art galleries are another way to enjoy your time. Other airport services include:

Airport Services

ATMs (Vystar / BaumTec)

Location:
Vystar: Pre-Security Departures Level
BaumTec: Post-security - Departures & Arrivals Level 

Comfort Zone Spa

Some rest and relaxation for the weary traveler.

Location: Concourse A

Hours: 8:00 am – 7:00 pm

Delta Sky Club

Your favorite destination between destinations.

Location: Concourse A

Hours: 7:00 am – 7:00 pm

Pet Paradise (Boarding)

Providing your pet with the ultimate vacation.

Location: 14272 Pecan Park Rd, Jacksonville, FL 32218
Hours: 6:30 am – 7:00 pm

Pet Relief area

Location: Outside of Baggage Claim

SmarteCarte Rental

Location: Baggage Claim, Daily and Hourly Garages

Tony’s Shoe Shine

Location: Post-security

Military Lounge

Help on the Home Front

Location: : Center Courtyard (Pre-Security).

Hours: 8 a.m. – 8 p.m. - 

Currency Exchange

JAX does not offer currency exchange services.

Airport Amenities

Art Galleries

Location: Center Courtyard, baggage claim, pre and post security

Lactation Suite

Location: Post-security Food Court area

Live Entertainment

Location: Pre-security Central Courtyard state

Hours: 11:00 am – 4:00 pm

Meditation Room

Location: Pre-security

Information Desk

Location: Pre-security courtyard

Hours: Staffed by volunteers from 5:00 am - 6:00 pm

Welcome Center

Baggage Claim

Staffed by volunteers from 9:00 am – 10:00 pm

Free wifi is available throughout the terminal.

Lost & Found

If you lost an item on the aircraft or in the gate seating area, please contact your airline's Lost & Found Department:

*        AmericanAirlines

*        Allegiant

*        Delta AirLines

*        jetBlue

*        Spirit Airlines

*        Southwest

*        United

If you lost an item in your rental vehicle, please contact your rental car agency’s lost and found office:

*        Alamo

*        Avis

*        Budget

*        DollarThrifty

*        Enterprise

*        Hertz

*        National

If you lost an item at the security checkpoint, please call The TSA’s Lost and Found Office at 904-380-4069.

If you lost an item in the terminal, please contact the JAA's Lost & Found Office at (904) 741-2022 or send us an e-mail with:

*        Name and contact information, including phone number and address

*        Detailed description of the missing item(s), including whether the item was in a box, bag or container

*        Date and approximate location where the item(s) was lost