Ground Transportation

Ground Transportation

At Jacksonville International Airport (JAX), all ground transportation services -- including rental car agencies, taxi and limousine services - are located on the lower level of the terminal building adjacent to baggage claim.

On-Airport Car Rental

Company Name

Phone Number

Alamo/National Car Rental

(904) 240-3288

Avis Rent-A-Car

(904) 741-2327

Budget Rent-A-Car

(904) 741-9910 or

(800) 527-0700

Dollar Rent-A-Car

(800) 800-4000

Enterprise Rent-A-Car

(904) 741-6390

Hertz Rent-A-Car

(904) 741-2151

SIXT Rent-A-Car 

(904) 490-9970

Thrifty Rent-A-Car

(800) 847-4389


Rental Car Return

To return an on-airport rental car, drive directly into the ground floor of the parking garage, which is adjacent to the terminal building.

Taxi/Limousine/Shuttle Service

For Ground Transportation assistance upon arrival at JAX, please go directly to our Taxi, Limousine and Shared-Ride Booths located on the Lower Level outside Baggage Claim.  No reservations are required for arriving passengers.



(904) 222-2222


Safety Advisory: Ignore offers of ground transportation from solicitors inside the terminal building.  While these solicitors may look official, they are not authorized to solicit passengers.  

Pre-Arranged Transportation Services

Passengers may elect to use ground transportation providers who are authorized to operate at the Airport on a pre-arranged basis only.


All authorized Pre-Arranged Transportation Providers must pick up passengers in our Ground Transportation Area.

Passenger Pick-up in the Hourly Garage or on the public curb is prohibited.

For a list of the Off-Airport Ground Transportation Providers currently authorized to operate at the Airport on a pre-arranged basis,
click here.


Hotel Shuttle Service

Check with your hotel to see if shuttle service is provided to/from the terminal.

Transportation Network Companies (TNC) or App-Based Rides Service

Lyft, Inc. and Rasier-DC, LLC (Uber) are authorized to provide pick-up services at JAX.  Passengers can make a request once they are located on the terminal curbside. Authorized Transportation Network Companies may drop-off passengers on the Upper Departure Curb only. The airport fee applies to pick-ups only. Signs that state "App-Based Rides Service" are positioned on the Lower Arrival Curb outside Baggage Claim Door 3 and to the right. Always confirm that you are getting in the correct vehicle with the designated driver shown on the app.


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