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Lead Letter: Airport receives high honor for customer service - 3/2/2015

Feb 27, 2015
Letters from Readers
jacksonville.com

In its 2014 customer survey, Airports Council International — North America ranked Jacksonville International Airport as North America’s third best airport in its annual Airport Service Quality Awards — the best placement JAX has achieved since it began participating in the survey in 2009. 

As chairman of the Jacksonville Aviation Authority board, I’d like to personally applaud all of the employees at JAX, including JAA staff, TSA, airline and concession employees, for their hard work and dedication to providing exceptional customer service to everyone who passes through the airport. 

We all should be very proud of our airport and its employees who continuously strive to make Northeast Florida a great place to live, work and visit. 

As an airport that has a proven, award-winning record for high-quality service, we’re ensuring that visitors receive a stellar first and last impression of our region when they travel through our airport. 

I would also like to thank our local community and the traveling public for their continued strong support of JAX. 

The growth and success of JAX and the rest of our airport system has a direct impact on the local business community and the region’s ability to attract and retain new employers. A strong aviation system also leads to the type of economic growth and development that allows our region to capitalize on an increasingly global marketplace. 

Make no mistake: Jacksonville’s aviation infrastructure is a critical economic engine. The Florida Department of Transportation reported in 2014 that JAA’s four airport system generates more than $3 billion in annual economic activity, including more than 30,000 jobs.
 
So please join me in congratulating the men and women who make Jacksonville International Airport one of the best airports in North America. 

Frank Mackesy, chairman, Jacksonville Aviation Authority Board of Directors

Source: http://ow.ly/JP4QN

As NAS Jax plans move to Cecil Airport, JAA prepares with traffic improvements - 2/24/2015

Feb 24, 2015
Jensen Werley, Reporter
Jacksonville Business Journal

Preparations are well underway at Cecil Airport, which will get a busy new tenant this summer: The U.S. Navy.

As Naval Air Station Jacksonville plans to improve its runway, taxiway and airfield lighting, staff and aircraft will be relocated to Cecil Airport, where a support detachment can operate.

The lease agreement between the Navy and Cecil is for at least one year, with a six month option that will likely be used, said Steve Grossman, CEO of the Jacksonville Aviation Authority, at a recent board meeting.

So far, 4,000 employees, contractors and personnel have been badged for the facility.

"Cecil could well be in the 10 busiest airports for that year," Grossman said.

About 1 million square feet of ramp space is being leased by the Navy, said Rusty Chandler, executive director at Cecil Airport. Five vacant buildings will be leased from Cecil itself and the Navy is looking at leasing other buildings from existing tenants. Although all of its hangars are already being leased, the Navy is in talks with leasing a hangar from a tenant and will possibly bring in a mobile hangar, Chandler said.

One of the major changes being made is adding drive lanes, stop signs and more vehicle control to the facility to prevent any disruption of naval aircraft.

"We want to control vehicle traffic so it doesn't mess up Navy air traffic," Chandler said. "Now it won't be as wide open and we can keep vehicles corralled."

Traffic in the area will increase overall, Chandler said, which means more Jacksonville Sheriff's Office presence to monitor traffic flow on the public side and not disrupt tenants' activity.

Minor improvements, like repairing roofs and doing some painting, are already underway at Cecil. Other modifications, like preparing for a different theory of operation on the airside, were also made.

The air traffic control tower will begin operating 24 hours a day, rather than closing at 10 p.m. Chandler said he does not expect too much noise pollution, as several of the Navy fixed-wing aircraft coming to the area fly relatively quietly. Still, the aviation authority is working with and educating the community on the move.

Improvements to Naval Air Station Jacksonville will begin in June, and should take about 13 months, according to a statement from the air station. The last major runway overhaul was in 1967, and a concrete repair was done in 1986.

Source: http://ow.ly/JBc6j 

Traffic expected to takeoff at Cecil Airport - 2/24/2015

February 23, 2015
Jacob Long, First Coast News

People on Jacksonville's Westside might want to start bracing themselves for an influx of traffic.

Beginning in June, an unknown number of military airplanes are temporarily moving from Naval Air Station Jacksonville to Cecil Airport.

The U.S. Navy is leasing one million square feet of existing space at the Westside airport while it renovates its main runway at NAS JAX for the first time in decades.

It is expected the project will take at least a year to complete.

That means all the sailors, contractors, civilian staff and family members who typically commute to the NAS JAX will now be making their way to Cecil.

During a regularly scheduled board meeting of the Jacksonville Aviation Authority on Monday morning, CEO Steve Grossman provided an update on the transition process.

"We are really benefiting the Navy tremendously because if Cecil was not available, they'd have to relocate those squadrons to other bases across the country," Grossman said.

But, that doesn't mean there still won't be challenges.

"You never really know when people start coming to Cecil how they're really going to get there and how much congestion there might be," he said.

Grossman said the number one concern right now is successfully managing an increase in traffic.

He said that should be aided by existing infrastructure. "The roadways around Cecil are not very congested right now, so we think we have the capacity to handle it."

Grossman said an estimated 4,000 people currently work at Cecil.

An additional 4,000 from NAS JAX have been given special clearance to the airport during the transition period.

Grossman said the aviation authority is working with the Navy and the Jacksonville Sheriff's Office on plans to handle extra people, vehicles and security.

"It's really unknown how many people will be accessing Cecil on any given day, but we do have contingency plans. We will have staff and JSO will have officers out there to help facilitate traffic," he said.

Grossman praised the teamwork that's gone into the planning process over the last several months.

He said the community surrounding Cecil has also been extremely supportive. "One of the really great things about Cecil is how supportive people out there have been of all of our efforts, particularly with economic development."

The Navy has not publicly released the types of planes that are moving and how many.

Source: http://ow.ly/JzZin 

JIA ranks third best airport in service quality for North America - 2/23/2015

Feb 20, 2015
Jensen Werley, Reporter
Jacksonville Business Journal

Jacksonville International Airport was ranked the third best airport in North America by the Airports Council International for their Airport Service Quality awards.

The award was based on surveys of passengers passing through the airport

The top airports in North America were Indianapolis, Tampa, Jacksonville, Sacramento and Ottawa.

Other categories include best airport less than 2 million passengers by region, best airport by size and most improved.

To determine winners, the Airports Council International surveyed passengers at the gate on their experience at 300 airports throughout the world, according to a statement. The awards represent passenger views on 34 service indicators.

"Airports are more than simply points of departure and arrival," said Angela Gittens, director general of the council, in a statement. "They are complex businesses in their own right. As such, a focus on serving the passenger has become increasingly important to ensuring success. In the fast-changing landscape of worldwide aviation, [Airport Service Quality] is the key to understanding how to increase passenger satisfaction and improve business performance. At the end of the day, good business acumen comes down to a simple equation: better service, improved traffic and a healthier bottom line."

In 2012 and 2013, Jacksonville was ranked fifth.

Source: http://ow.ly/JvTTt 

Laser focused on leisure: Allegiant begins flights to Jacksonville - 2/17/2015

Feb 12, 2015
Jensen Werley Reporter
Jacksonville Business Journal

Those that see Jacksonville as a vacation paradise just got a vote of confidence.

The first flight to Jacksonville from Allegiant Travel Company (NASDAQ: ALGT) landed from Cincinnati at Jacksonville International Airport today, and flights to and from Pittsburgh begin tomorrow.

The 15-year-old airline company, headquartered in Las Vegas, specializes in departing from underserved cities nonstop to vacation destinations, said spokeswoman Jessica Wheeler. The airline has over 40 routes to Las Vegas and Tampa and more than 50 to Orlando, she said.

"We are all about leisure markets," said Wheeler, who added that her airline also only flies non-stop, with flights from each city about twice a week to provide low fare for travelers looking to vacation.

"Florida is a huge vacation market," she said, "and Jacksonville seemed like a logical addition to that choice of destination. Jacksonville completed that Northeaster beaches option of destination."

She said Jacksonville had been on its radar for a long time.

"We've been looking at the general area for a while," she said. "It's typically a drive market. Based on history, the Northeast [Florida region] is a very popular destination for midwest states looking for affordable beach vacations. Many are traveling that way by ver long car ride, so we're excited to start flights from Cincinnati and Pittsburgh."

Debbie Jones, spokeswoman for the Jacksonville Aviation Authority, said it took about three years for the deal to come together.

Jones said the Allegiant flights would provide additional benefits for the airport's leisure travelers. Although the airport is known for its business travel clientele, about 40 percent of fliers are leisure travelers.

"Any time we can make Jacksonville a destination," she said, "and promote it as a destination is a good thing. We have golf courses, beaches. After all, the weather is acceptable all year long."

Allegiant is beginning introductory one-way base fares from Cincinnati for $66 and fares from Pittsburg for $77. The average price for one-way base flights for the airline is between $87 and 99, Wheeler said. Each plane of its 70-vessel fleet sits about 160 passengers.

Part of what keeps Allegiant low-cost is its ala carte model, she said.

"For the super low maintenance traveler who just has a backpack in front underneath the seat and don't' care where they sit, they can fly for $66," Wheeler said. "We charge for bags, seat assignments, if you want to have a Coke on the plane. We want to offer customers a choice. Not every customer needs two bags and a bunch of amenities. We really believe in offering customers a menu of options to create a vacation that fits their needs."

With the start of these flights, it's possible the airline might add more flights to Jacksonville if these two are successful. "Our motto is 'never say never,'" Wheeler said

With the additional flights, the growing company seems to be taking off for a small airline.

"We're really not so small anymore," she said. "We serve a niche that no other carrier is really paying attention to. We're laser-focused on leisure travel."

Source: http://ow.ly/J0bo3 

Jacksonville Airport Offering New Routes As Passenger Traffic Increases - 2/17/2015

February 13, 2015
By Jessica Palombo
WJCT.org

Today is the first flight on a new route from Jacksonville International Airport to Pittsburgh. The twice-weekly flight is one of two new offerings from Allegiant Air. Its other one goes to Cincinnati.
 
Jacksonville Aviation Authority spokesman Michael Stewart says the new flights reflect the highest level of passenger traffic the airport has seen since 2007.
 
"As the economy has gotten stronger, we’re seeing some more air traffic out of Jacksonville, and that’s a great thing for both the business and leisure traveler, giving more options," he said, "and when there’s more competition, it also helps drive down ticket prices.”
 
In addition to the new Allegiant Air routes, Jacksonville’s main airport is also offering increased routes to in-state destinations like Fort Lauderdale, as well as the return of vacation-destination routes to the Bahamas.
 
Stewart says each of the last 11 months has brought more passengers than the previous one. 

Source:  http://ow.ly/Jd3l0 

Jacksonville Spaceport Heading Toward 2016 Target Launch Date - 2/17/2015

February 16, 2015
By Jessica Palombo
WJCT.org

An airport on the Southwest side of Jacksonville is readying itself for a different kind of flight. Cecil Spaceport has completed some of its first upgrades to get ready for trips to outer space.
 
Aviation officials say Cecil Spaceport’s target launch date is some time next year. That’s when a horizontal-launching spacecraft fitted with a rocket on its belly is first expected to take off to put small satellites in earth’s orbit.
 
Jacksonville Aviation Authority spokesman Michael Stewart says the spaceport is competing with others, like ones in Virginia and California, for a piece of a growing private space travel industry. 

“Space exploration is coming back as the economy gets stronger, and we hope that Florida, and particularly Cecil Spaceport, will be a part of that," he said. 
 
Stewart says planners originally envisioned space tourism taking off at Cecil Spaceport, and it’s still something Jacksonville would like to court. But in the near future, the small satellites will likely be the only passengers. The satellite launching service will be run through a contract with a company called Generation Orbit, he says. 
 
A spacecraft runway and taxiways are already complete. 

Source: http://ow.ly/Jd09Y 

Naval Air Station Jacksonville planes will move to Cecil Airport during renovations - 2/5/2015

Feb 5, 2015
By Clark Fouraker/First Coast News

The Navy will move its planes from Naval Air Station Jacksonville to Cecil Airport in June while the primary runway at NAS Jax is renovated, according to Times-Union News partner First Coast News.
 
“They’ve done a lot of thinking and planning about this,” said Russ Stalvey, who serves on the Cecil Airport Advisory Committee.
 
Stalvey’s house and farm are directly in the path of planes taking off at Cecil. He’s not worried about increased noise in his neighborhood once the planes start taking off from Cecil.
 
“They have to do some of the parking of some of the aircraft on one of the runways which is not used very much,” Stalvey said.
 
The planes can’t stay at NAS Jacksonville because the base is renovating it’s primary runway. In September of last year, the runway was repaired after a massive hole broke open in the cement.
 
Documents obtained by First Coast News estimate the runway and a new LED lighting system will take about 13 months to install.
 
“The scheduled repair and improvements is necessary to meet Navy Air Operations Safety Criteria and to ensure compliance with FAA airfield regulations,” said NAS Jax spokeswoman Miriam Gallet.
 
“At this point it’s can’t be pro on con. It’s going to happen,” said Bill Lewis.
 
Lewis serves on the Argyle Area Civic Council and lives 3.5 miles from the Cecil Airport gate.
 
With more people and more planes, security and traffic at the base will increase.
 
The Navy, however, is not releasing how many planes and how many people the temporary move will impact.
 
“JAA does have security that they will likely beef up as well as bring in additional security to keep the people out there safe,” Stalvey said.
 
The Navy says they have a big campaign that will start in April to advise residents on the Westside of any traffic changes or new security protocols. The planes will officially relocate from NAS to Cecil Airport in June.

Source: http://ow.ly/IziT6

New DoubleTree focuses on business travelers at Jacksonville airport - 1/29/2015

Jan 29, 2015

Jensen Werley
Reporter-Jacksonville Business Journal

Having a national brand operate a hotel at Jacksonville International Airport will be a boon to business travelers passing through the area, airport officials hope.

The longtime independent hotel on airport property has become a DoubleTree by Hilton.

The 201-room hotel's amenities include a fitness center, 24-hour business center, shuttle service to the airport and 11,000 square feet of function space, according to a statement provided by the hotel. The hotel is just 200 yards from the main terminal at Jacksonville International Airport.

"Business travelers and business are more apt to use that in conjunction with their travel," said Michael Stewart, director of external affairs for the Jacksonville Aviation Authority.

This will be the second DoubleTree in Jacksonville and will employ about 100 people.

"As one of the fastest growing hotel brands in the upscale, full service hotel category, expanding our offering in key business and leisure markets like Jacksonville is a priority for DoubleTree by Hilton," John Greenleaf, global head of the brand, said in a statement.

Stewart said he expects the relationship to be a mutually beneficial one, where the hotel will have access to business travelers who utilize Jacksonville International Airport.

In the event of a natural disaster or emergency, Stewart said it is also useful to have a hotel nearby to provide a comfortable place for stranded passengers.

Stewart said the hotel was closed for about four or five months while it was being renovated.

Source: http://ow.ly/IaKS6 

Jacksonville International Airport still trying to overcome decline in flights, passengers Recession, airline consolidation caused many mid-size airports to lose flights in recent years - 1/26/2015

Jan 24, 2015
By Richard Webner
jacksonville.com

The check-in counters at Jacksonville International Airport have illustrated the turmoil in the airline industry over the past decade.
 
When Delta Air Lines fused with Northwest Airlines in 2008, so did their counters. Same with United Airlines and Continental Airlines, which merged in 2010, and Southwest Airlines and AirTran, in 2012. Some airlines left when they cut flights to Jacksonville, and a newborn airline, Silver Airways, has moved in.
 
As the airport’s check-in area has been transformed, so has its air service. Passenger traffic at Jacksonville International is still below where it was before the recession, despite a gain in the past year. Like many other medium-size airports, it was hit by a whirlwind of economic forces in recent years, including the recession, the high cost of oil and the consolidation of airlines, which has lost it some flights and thinned its crowds of passengers.
 
During the recession, passenger traffic at Jacksonville International fell from 6.3 million in 2007 to 5.6 million in 2009, according to data from the Jacksonville Aviation Authority, a government agency that owns and manages the airport. And it has dropped more since then: In 2014, 5.3 million passengers passed through its terminal.
 
The airport has added several new flights in the past decade, including ones to Pittsburgh and Cincinnati that are set to begin in February and another to Pensacola that will take off in March. But it has lost routes to Cleveland; Memphis, Tenn.; Birmingham, Ala.; Norfolk, Va.; and Indianapolis, and others have become less frequent. In December, the airport averaged 90 departures per day, down from 96 during that month in 2010 and 120 in 2007.
 
But Jacksonville International hasn’t been hurt as badly as many other medium-size airports, according to FAA data, airport officials and analysts of the aviation industry.
 
“Jacksonville doesn’t seem that bad,” said Sarah Stock, who analyzes the aviation industry for ICF International, a consulting firm. “They’re down a little bit, but not nearly as bad as some other airports of their size.”
 
COMPETITIVE INDUSTRY
 
About three years ago, Jacksonville International began offering incentives to airlines to entice them to bring more flights to the airport, said Steve Grossman, executive director of the aviation authority. When an airline adds a flight, it receives money to market the route and a waiver of fees it would otherwise pay to the airport. Last year, incentives cost the aviation authority about $600,000.
 
Incentives have become common among airports competing for new flights. Miami, Orlando, Tampa, Fort Lauderdale and even the behemoth Atlanta Hartsfield-Jackson International Airport have their own programs.
 
“Airlines are looking to serve markets that will make them the most money. They don’t really care what city it’s in, they just want to make the most money,” Grossman said. “If you don’t offer those, and other airports do, it will work against you.”
 
Incentives aren’t the only tool at the airport’s disposal. Every year, it publicizes its nonstop flights on billboards and in print and radio ads in an attempt to attract passengers. Airport leaders also meet with major airlines to persuade them to add flights. They’ve been pushing for routes to Los Angeles, San Diego and San Francisco; a West Coast flight is “the key,” Grossman said.
 
In its competition with other airports, Jacksonville International has advantages and disadvantages, analysts said. It has plenty of business passengers — “business traffic is the staple of our airport,” Grossman said — but fewer tourists than many other major Florida airports.
 
That can be a curse and a blessing. Grossman pointed out that Jacksonville International isn’t hurt as badly when an economic slowdown causes Americans to forgo vacations.
 
But the lack of tourists means that Jacksonville International has fewer routes — and higher fares — than cities like Orlando and Fort Lauderdale, said Seth Kaplan, managing partner at Airline Weekly, a trade publication. In the second quarter of 2014, Jacksonville’s average fare was $389, Orlando’s was $309 and Fort Lauderdale’s was $300, according to data from the U.S. Department of Transportation.
 
“Jacksonville is kind of caught in between — it doesn’t have that international marketing cache in terms of a destination, but it’s not a big originating market,” Kaplan said, referring to the size of its population.
 
Because Jacksonville isn’t a hub, it has fewer routes but a wider range of airlines than a medium-size hub would have, Stock said. The airport also benefits from being relatively far from competing airports. Some Jacksonville residents will drive two hours or more to Orlando to board nonstop international flights, but the numbers are fewer than in a part of the country with a higher density of airports, such as the Boston area, she said.
 
“One of the things that impacts small and medium hub airports is, ‘What are the alternative airports?’ With Jacksonville, the way it’s placed, it’s hard to leak to too many other airports,” she said.
 
A STORMY TIME
 
The economic malaise that followed the recession is partly to blame for the decline in passenger traffic at Jacksonville International in recent years, analysts said. A large part of the decline was caused by mergers that have rocked the airline industry in recent years.
 
When the airlines consolidated and eliminated some of their hubs, many of their routes became obsolete, Kaplan said. That’s why Jacksonville lost its route to Memphis after the merger of Northwest Airlines and Delta Air Lines in 2008, and its route to Cleveland after the merger of United Airlines and Continental Airlines in 2010, he said.
 
“In a more fragmented airline industry, those Cleveland and Memphis flights were necessary because those airlines, which no longer exist, needed flights to their hubs to connect passengers onward,” he said.
 
“Once Delta and Northwest merged, all of a sudden Delta doesn’t really need those Memphis flights anymore.”
 
Between 2010 and 2013, the number of passengers boarding planes at Jacksonville International fell by 7.5 percent. But many other mid-size airports saw declines: 4.7 percent in Cleveland, 32 percent in Milwaukee, 29 percent in Cincinnati, 3.9 percent in West Palm Beach and 14.9 percent in Tucson, according to FAA data.
 
“Obviously, any time your passenger traffic goes down it’s a concern, but it didn’t reflect anything specific to Jacksonville,” Grossman said.
 
Some data suggests that Jacksonville airport is on an upswing. From 2013 to 2014, the airport’s passenger traffic rose from 5.1 million to almost 5.3 million, according to data from the aviation authority. It averaged 90 departures per day in December, up from 83 during that month in 2013.
 
The recovering economy has helped turn things around for airports like Jacksonville International, analysts said. If the economy keeps improving, and the price of oil stays low, airlines could continue to add flights.
 
“It’s not going to be all of a sudden all this crazy new service, but it would be putting back the marginal flights that have been trimmed,” Kaplan said.
 
Jacksonville International has a long-standing plan to add a new wing, “Concourse B.” A model near one of the airport’s food courts shows it branching out between Concourse A and Concourse C, with 15 bridges to connect planes to their gates. The plan will move forward if the airport needs more capacity, spokeswoman Debbie Jones said.
 
For his part, Grossman is optimistic about getting flights to the West Coast, as well as routes to Central America and the Caribbean. He’s also talking with airlines about bringing back routes to Birmingham and Norfolk.
 
“And who knows? With the opening in Cuba, we’ll see,” he said.
 
Richard Webner: 904-359-4370

Source: http://ow.ly/HXg9c

Jacksonville International Airport getting flights to Pensacola - 1/20/2015

Mon, Jan 19, 2015
By Richard Webner 
jacksonville.com

Silver Airways will run flights back and forth between Jacksonville and Pensacola once a day from Monday through Friday

Silver Airways will begin flights between Jacksonville International Airport and Pensacola International Airport on March 19, according to a prepared statement from the company.
 
The flights will go back and forth between the cities once a day from Monday through Friday, according to the statement.
 
The route is one of several that has been added to Jacksonville International in recent years. 

Allegiant Air announced last year that in February it will begin flights between Jacksonville and Pittsburgh and Cincinnati, while Southwest Airlines has started a route to Chicago Midway International Airport.
 
But Jacksonville International has also lost a few destinations, including a Delta Air Lines flight to Memphis and Southwest flights to Birmingham, Ala. and Norfolk, Va. A JetBlue Airways flight that once ran to San Juan, Puerto Rico, is no longer listed on the airport’s website.
 
Steve Crandall, owner of Discount Travel Brokerage Services, said the Pensacola flight was a good addition to the airport. “It’s not just Jacksonville and Pensacola — people are going to use it to get to Mobile, Alabama, and Gulfport,” he said.
 
Silver Airways, based in Fort Lauderdale, already runs flights between Jacksonville and Fort Lauderdale, Tampa and Marsh Harbour Airport in the Bahamas. 

The airline is offering an introductory fare of $69 for a one-way flight between Jacksonville and Pensacola. Its flights between Jacksonville and other Florida cities cost from $62 to $130 one-way.
 
Silver Airways specializes in flights between Florida cities, including Orlando, St. Petersburg, Fort Lauderdale, Orlando and Key West. It also offers routes to airports in the Bahamas and between cities in the mid-Atlantic region, including Washington, D.C., Morgantown, W.Va., and Johnstown, Pa.
 
On Monday, the airline also announced new flights between Panama City and Orlando and Tampa. In recent months, the airline has added more flights to the Bahamas. The airline is intent on expanding its presence in Florida, said Misty Pinson, the company’s director of public relations.
 
“What we’re looking to do, and what we have been doing for the past year, is expanding that network, and Jacksonville is obviously an important part of that network,” she said.
 
Silver Airways was founded in 2011 and broke away from United Airlines to become an independent airline in June 2013. It has cut back some of its service routes since it was founded: It once ran flights to Georgia, Alabama, Mississippi, Virginia, New York, Ohio and Montana, according to its website.
 
Richard Webner: 904-359-4370

Source: http://ow.ly/HEl26


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