February 22, 2012
The best hospitality employees on the First Coast were honored Tuesday in the ROSE Awards as presented by the North Florida Hotel & Lodging Association.
The Recognition of Service Excellence – or ROSE – awards ceremony took place at he Hyatt Regency Jacksonville Riverfront with some 400 people
The event recognized employees who exemplify excellent customer service. The honors bestowed feature awards given to workers for one-on-one service or behind-the-scenes work that enhances the visitor experience in North Florida hotels, restaurants and resorts.
Below is the list of honorees as provided by the North Florida Hotel & Lodging Association in a news release issued Wednesday.
Fourth Annual ROSE Awards recipients:
Bartender - Michelle Elliott representing Omni Amelia Island Plantation
Behind the Scenes - Heidi Davis representing Omni Amelia Island Plantation
Customer Service: Airline Agent - Cynthia Arroyo representing JetBlue Airways
Customer Service: Attraction/Tour Guide - Gary Sass representing AdLib Luxury Tours & Transportation
Customer Service: Car Rental Agent - Mary Urzetta representing Enterprise Rent-A-Car
Customer Service: Retail - Sherry Lyford representing River City Gourmet
Customer Service: Spa and Recreation - Stacy Myers representing The Ritz-Carlton, Amelia Island
Customer Service: Support to an Airline Agent - Stephanie Morgan representing Jacksonville Aviation Authority
Customer Service: Tourism Ambassador - Michael Ryan representing Downtown Vision, Inc.
Driver: Ground & Water Transportation - Leonard Williams representing Checker Cab
Food Service: Kitchen Staff - Luz Crowley representing The Inn at Mayo Clinic
Golf Services - Dan Hackney representing Omni Amelia Island Plantation
Guest Service: Bell Attendant - Tyrone Jackson representing Hyatt Regency Jacksonville Riverfront
Guest Service: Concierge - Debra Nearbin representing One Ocean Resort
Guest Service: Front Desk - Christopher-Jon Butler representing Fleming Island Sleep Inn & Suites
Guest Service: Housekeeping - Zoltan Kalocsai representing Renaissance Resort at World Golf Village
Guest Service: Housekeeping - Bozena Dobrzeniecki representing St. Francis Inn Bed & Breakfast
Guest Service: Maintenance/Engineer - Charles Whittle representing Ponte Vedra Inn & Club
Guest Service: Private Club - Nicole Wesseling representing The Lodge & Club at Ponte Vedra Beach
Guest Service: Security - Marcella Waldburg representing The Jacksonville Landing
Guest Service: Valet - Jeremy Ausderau representing Omni Jacksonville Hotel (Parking Management)
Server: Banquet, Catering - Myra Vonn representing Panera Bread, LLC.
Server: Fast Food - Harry Thorpe representing Hammock Beach Resort
Server: Restaurant - Ralph D'Agostino representing Hammock Beach Resort
Server: Upscale, Fine Dining Restaurant - Anita Regler representing One Ocean Resort
President’s Awards - Mary DeJarnette representing Omni Jacksonville Hotel