The Jacksonville AviationAuthority announced that Jacksonville International Airport (JAX) rankedamong the top five airports in the BestAirport by Region: North America category as part of the Airports CouncilInternational’s (ACI’s) 2013 Airport Service Quality (ASQ) Awards.
“I am extremely proud thatJacksonville International Airport has been recognized as a leader in customerservice excellence,” said JAA Executive Director and CEO Steve Grossman. “Wehave a very hard working team consisting of JAA employees, airline employees, tenantemployees and volunteer airport ambassadors who go beyond, daily, to provide apositive airport experience for all of our customers”
The annual Airport Service Quality (ASQ)Awards recognize the best airports in the world according to ACI's ASQpassenger satisfaction survey. They represent the highest possible accolade forairport operators and are an opportunity to celebrate the commitment ofairports worldwide to continuously improve the passenger experience. This year,more than 200 airports across 50 countries participated in the survey for thehonor of being recognized as the best in their region of the world.
Jacksonville ranked number five in theNorth American region, with Indianapolis, Ottawa, Tampa and Sacramento,respectively, rounding out the top four. JAX saw its customer satisfactionnumbers in over 20 categories increase over last year.
For more information about JAA,please visit www.flyjacksonville.com.
